Preconference: The Reference Interview

Friday, June 27, 2014 -
9:00am to 4:00pm

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Florentine I
Speaker: David Tyckoson, Associate Dean, Henry Madden Library, California State University, Fresno
Speaker: Nicolette Sosulski, Business Librarian, Portage District Library

Learn why people do not ask for what they really want, find out about the psychological barriers to asking for help, and discover how to work with your users so that they are willing to come back again with future questions. This interactive workshop covers techniques for in-person, telephone, and chat/IM reference services, and will be valuable for staff at any level of experience.

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Advanced Reg fees: Division members: $199; ALA members: $219; Non-ALA: $259: Students: $149
Last Updated: 
Friday, June 20, 2014 - 7:55am PDT
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