Preconference: The Reference Interview

When: 
Friday, June 27, 2014 -
9:00am to 4:00pm

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Location: 
Florentine I
Presenters: 
Speaker: David Tyckoson, Associate Dean, Henry Madden Library, California State University, Fresno
Speaker: Nicolette Sosulski, Business Librarian, Portage District Library
Description: 

Learn why people do not ask for what they really want, find out about the psychological barriers to asking for help, and discover how to work with your users so that they are willing to come back again with future questions. This interactive workshop covers techniques for in-person, telephone, and chat/IM reference services, and will be valuable for staff at any level of experience.

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Type of Library: 
Cost: 
Advanced Reg fees: Division members: $199; ALA members: $219; Non-ALA: $259: Students: $149
Last Updated: 
Friday, June 20, 2014 - 7:55am PDT
Attendees: 
21 people interested in attending (View all)

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